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Paying your practice

This page is for clients of a practice that uses Practiceful. You can see your invoices and pay them by card, either from your account or from a payment link your practice emails you.

See what you owe

Before you start

You are signed in to your account. (If you only have a link from your practice, press Open under Bills and payments on the page it opens instead — see Your client dashboard and portal.)

  1. Press Invoices in the menu on the left. Your invoices are split into Unpaid and Past invoices.

    My invoices screen

  2. On an unpaid invoice, open the menu in its Actions column and press View invoice. (Pressing the amount opens it too.)

  3. The Invoice shows your practice's details, the date issued and due, and each line: Description, CPT code, Qty, Unit price and Amount, with the Total, Amount paid and Balance due.

    Invoice (client view) screen

  4. To pay it, press Pay invoice (or Pay this invoice from the invoice's menu in the list).

Where a superbill is available, the invoice also offers Download superbill (PDF) — a document you can send to your insurer. Your dashboard's Unpaid invoices card lists the same invoices, each with a Pay button.

Pay by card

  1. The payment page lists your Outstanding invoices with the practice. Tick the invoices you want to pay.

    Pay an invoice screen

  2. Under Pay Now, press Credit Card. The card entry appears.

  3. Enter your card details.

    Pay an invoice screen

  4. Press Pay.

  5. When the payment goes through, you see Payment received, with who it was paid to, the amount, the date and the invoices it settled, and a Print receipt option. Your practice is notified.

    Pay an invoice screen

Card details are entered into a secure card field provided by the payment processor.

Other outcomes you may see after paying:

  • Your payment is processing — it has not finished yet. Do not pay again.
  • Your bank needs to confirm this payment — follow your bank's step, or press Try the payment again.
  • Your payment was not completed or Payment cancelled — no money has been taken and your invoices are still outstanding. Press Try the payment again.
  • We could not confirm your payment — we could not reach the payment provider to check. Please do not pay again; press Check again in a minute, or contact your practice.

If you have nothing to pay, the page says You have nothing outstanding.

Leave without paying

  1. On the payment page, press Cancel at the top.

    Pay an invoice screen

  2. You see Payment cancelled — No payment was taken. You can close this page.

  3. Press Back to my invoices if you want to return to them.

    Payment cancelled screen

After a payment has been made, the same button reads Done instead of Cancel.

If something goes wrong

You see What it means What to do
A message under the card field after pressing Pay The card was declined, or the payment could not start Check the card details or use another card. The invoice stays unpaid.
Your payment was not completed The payment failed; nothing was taken Press Try the payment again.
We could not confirm your payment The result could not be checked yet Do not pay again. Press Check again, or contact your practice.
No line items on this invoice. The invoice has a total but no itemised lines Contact your practice if you need it explained.
You have no unpaid invoices. You owe nothing Nothing to do.